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La transversalité, une utopie organisationnelle contemporaine, le cas France Télécom

Abstract : Taylorism succeeded so well in dividing work, that the Utopia of Transversality raises the opposite question of a better coordination. The Challenge is to find an alternative to bureaucratic organisation.
France Telecom was a public utility privatised between 1990 and 1998. At the same time, the organisation changed: processes were introduced with the intention of managing the company horizontally. These aim to structure the activities located in different functions, and essential to customers.
Thus the performance improves through the transition from products to services. But customer requirements do have a reverse impact on the organisation. That is a decisive point because the company now faces a constraining external purpose. The different units, departments, personnel, skills find themselves in the position of resources. But if the contributions of these are not what is expected, then their continued existence will be called into question and in the longer term, employment as well.
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Contributor : Laurent Ménégoz <>
Submitted on : Monday, October 12, 2009 - 4:40:13 PM
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  • HAL Id : tel-00423751, version 1




Laurent Ménégoz. La transversalité, une utopie organisationnelle contemporaine, le cas France Télécom. Sociologie. Université Pierre Mendès-France - Grenoble II, 2003. Français. ⟨tel-00423751⟩



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