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Le fonctionnement du marché de l'aide à domicile en situation d'incertitude sur la qualité. Approche théorique et empirique.
Le cas des services de l'aide aux personnes âgées

Abstract : This dissertation analyses the functioning of domiciliary eldercare, a market mainly characterised by uncertainty on quality. Drawing on the economics of information, quality and conventions, the analysis is based on a questionnaire-based inquiry among 530 older people and a survey of 14 suppliers and 4 coordinating structures. The first part presents the difficulties concerning the coordination on the market, the sources of development of the market and the main issues about quality. The second part offers an economic analysis of uncertainty, through a discussion of the interest and limits of economic theories of choice under uncertainty. Definitions of quality and qualitative uncertainty are proposed. The main results of the survey among elder people are presented in the third part. The goal of this empirical research was to understand how people make choice in a market with no differentiation of suppliers' qualities. Resulting from several factor analyses, typologies of behavior and choice under uncertainty are proposed. The fourth part illustrates the role of trust and networks in the coordination of this market. Some organisational models associated to quality conventions are analysed further. The analysis of the stability of these models emphasises the existence of a multi-conventional quality model at the core of domiciliary eldercare services.
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https://tel.archives-ouvertes.fr/tel-00411980
Contributor : Djamel Messaoudi <>
Submitted on : Monday, August 31, 2009 - 12:30:33 PM
Last modification on : Friday, October 23, 2020 - 4:37:18 PM
Long-term archiving on: : Tuesday, June 15, 2010 - 10:57:11 PM

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Djamel Messaoudi. Le fonctionnement du marché de l'aide à domicile en situation d'incertitude sur la qualité. Approche théorique et empirique.
Le cas des services de l'aide aux personnes âgées. Economies et finances. Université des Sciences et Technologie de Lille - Lille I, 2009. Français. ⟨tel-00411980⟩

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