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DÉCISION COLLABORATIVE DANS LES SYSTÈMES DISTRIBUÉS - APPLICATION A LA E-MAINTENANCE

Abstract : The Information and Communication Technologies (ICTs) involve many changes in the companies functioning, with the concepts of e-service, collaborative work, distributed organizations and knowledge sharing. We consider this integration of ICTs to the maintenance function, main activity of companies' performance which is widely affected by theses technologies with, for example, the e-maintenance concept. Our objectives are to analyze the collaborative decision making process and the influence of ICTs on them and to propose ways to assess the performance of a maintenance service assisted by ICTs. The modelling of the problem is multidomain, multiview and multiactor and the performance is multicriteria. First, we propose a modelling of e-maintenance situations based on the process representation and on the formalism object to highlight key components of e- aintenance and influence of ICTs. Then, we investigate the activities of collaborative decision making by analyzing and grouping decision making centers which support the decisions and we characterize the intangible ressources committed. Finally, we propose a framework for evaluate the performance of e-maintenance and the representation models to simulate configurations of distribution of these resources and allow to make organizational choices related.
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https://tel.archives-ouvertes.fr/tel-00372996
Contributor : Anne Seguy <>
Submitted on : Friday, April 3, 2009 - 9:52:27 AM
Last modification on : Friday, October 23, 2020 - 4:40:24 PM
Long-term archiving on: : Thursday, June 10, 2010 - 7:38:05 PM

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  • HAL Id : tel-00372996, version 1

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Anne Seguy. DÉCISION COLLABORATIVE DANS LES SYSTÈMES DISTRIBUÉS - APPLICATION A LA E-MAINTENANCE. Sciences de l'ingénieur [physics]. Institut National Polytechnique de Toulouse - INPT, 2008. Français. ⟨tel-00372996⟩

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