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Technologies de l'information et de la communication et innovation : implications organisationnelles et stratégiques dans les entreprises touristiques des Alpes-Maritimes

Abstract : A dynamic area in constant evolution, the tourism industry has been subjected to deep transformations in the last decade, notably as a result of the development of new systems for the diffusion of information. Thus, there have already been numerous studies on the effect of information and communication technologies (ICTs) on the tourism industry. However, there has been little specific focus on the organizational and innovative impact of the introduction of ICTs. The present research is devoted to the study of the organizational and strategic implications of the introduction of ICTs in tourism organizations. The question that is raised here is whether special conditions are necessary for the emergence of innovation as a result of the introduction of an ICT in such organizations. To address this question, we have chosen a multi-method approach. Within an adapted positivist framework, it includes both a quantitative and a qualitative analysis. Accordingly, three hypotheses have been tested over a sample of 291 tourism firms in the Maritime Alps, alongside a single case study that has been carried out. The main outcome of this research is a better understanding of the relationships between ICTs and tourism organizations and a better identification of the key factors that are likely to stimulate innovation among tourism firms that have decided to resort to ICTs.
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https://tel.archives-ouvertes.fr/tel-00311786
Contributor : Bénédicte Aldebert <>
Submitted on : Thursday, August 21, 2008 - 11:30:37 AM
Last modification on : Monday, October 12, 2020 - 10:27:44 AM
Long-term archiving on: : Thursday, June 3, 2010 - 6:41:09 PM

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  • HAL Id : tel-00311786, version 1

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Bénédicte Aldebert. Technologies de l'information et de la communication et innovation : implications organisationnelles et stratégiques dans les entreprises touristiques des Alpes-Maritimes. Sciences de l'Homme et Société. Université Nice Sophia Antipolis, 2006. Français. ⟨tel-00311786⟩

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