Skip to Main content Skip to Navigation
Theses

Recompositions organisationnelles et évolution de la catégorie d'“usager” dans le contexte de la “société de l'information” : l'exemple des usagers des services sociaux et médico-sociaux

Abstract : Social and medico-social action's professional field (organisations, services, work teams and individual, professionals...) has to face a new rationalization of its practical processes and its intellectual technologies, notably under the impact of the reorganization law of January 2002, which imposes new communication tools. This thesis measures the impact of socio-technical information operations and communication operations ensuring the rights and the participation of users in the establishments and the social and medico-social services. The rapports of usage generated by these operations lead to the reconstruction of the users categories, a shift in professional positions and a reorganization of organisational structures. Based on the philosophical approaches of the relationships between the shape, matter and energy, the construction of a theoretical analysis model relies on the phenomena of transduction which sets the technical objects and the actors, on archaeology of techniques and anthropology of usages. The analysis of the research material (operations in place as well as the expressions of the actors through various media) brings into light the question of power as the central element of the usage rapport. It also highlights the representations games structuring the technical relationship and its evolutions. Beyond the rapport of usage, in a sphere of activity highly structured by the standards of the law, more and more influenced by logic of market and relying on ethical references, appears the hypothesis of a new norm of usage above any other norms
Document type :
Theses
Domain :
Complete list of metadatas

Cited literature [97 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-00276331
Contributor : Laurence Leroux <>
Submitted on : Tuesday, April 29, 2008 - 2:05:46 PM
Last modification on : Friday, March 23, 2018 - 2:01:51 PM
Long-term archiving on: : Friday, May 28, 2010 - 6:00:02 PM

Identifiers

  • HAL Id : tel-00276331, version 1

Citation

Roland Janvier. Recompositions organisationnelles et évolution de la catégorie d'“usager” dans le contexte de la “société de l'information” : l'exemple des usagers des services sociaux et médico-sociaux. domain_stic.droi. Université Rennes 2, 2008. Français. ⟨tel-00276331⟩

Share

Metrics

Record views

576

Files downloads

1116