. Glossaire, A1] Define HC strategy: setting the main goals, principles, assets and plans for the HC structure in the long term, according to its market current position and national/regional health policies

H. Define, defining the capacity of the structure in terms of size and characteristics of human and material resources required to provide the service. This is the first rough definition of the capacity (per speciality and overall capacity)

. Engineer, Industrialize cares projects: defining the medical care projects for the patients in terms of activities, frequencies and resource requirements for clinical activities

J. Gold, S. T. Woodward, C. O-'connor, D. Et-hutchison, and B. , estimating which internal/external human resource capacity the HC structure should have, according to the budget, to satisfy the patient demand. Consequently, in the case of an existing HC structure, the committee has to decide if it is necessary to Références Abelson Managing under managed community care: the experiences of clients, providers and managers in Ontario's competitive home care sector, Health Policy, vol.68, pp.3-359, 2004.

L. Al-hakim, Web-based hospital information system for managing operating theatre waiting list, International Journal of Healthcare Technology and Management, vol.7, pp.3-4, 2006.

A. Allahverdi, J. N. Gupta, and T. Et-aldowaisan, A review of scheduling research involving setup considerations, Omega, vol.27, issue.2, pp.219-239, 1999.
DOI : 10.1016/S0305-0483(98)00042-5

A. Allahverdi, C. T. Ng, T. C. Cheng, and M. Y. Et-kovalyov, A survey of scheduling problems with setup times or costs, European Journal of Operational Research, vol.187, issue.3, 2006.
DOI : 10.1016/j.ejor.2006.06.060

D. Autissier, Le yield management ou la problématique du pilotage dans les entreprises de services, XXI nième congrès de l'Association Française de Comptabilité, 2000.

M. Ayal and S. Et-globerson, Forecasting Project Duration as a Function of Scope Changes and Delay, the Annual Seminars/Symposium of Project Management Institute, 2002.

N. Azi, M. Gendreau, and J. Et-potvin, An exact algorithm for a single-vehicle routing problem with time windows and multiple routes, European Journal of Operational Research, vol.178, issue.3, pp.755-766, 2007.
DOI : 10.1016/j.ejor.2006.02.019

J. Bal, Process analysis tools for process improvement, The Total Quality Management Magazine, pp.5-342, 1998.

S. Balin and V. Et-giard, A process oriented approach to the service concepts, 2006 International Conference on Service Systems and Service Management, 2006.
DOI : 10.1109/ICSSSM.2006.320562

S. V. Begur, D. M. Miller, and J. R. Et-weaver, An Integrated Spatial DSS for Scheduling and Routing Home-Health-Care Nurses, Interfaces, pp.35-48, 1997.

D. S. Bell, S. Cretin, R. S. Marken, and A. B. Et-landman, A Conceptual Framework for Evaluating Outpatient Electronic Prescribing Systems Based on Their Functional Capabilities, Journal of the American Medical Informatics Association, vol.11, issue.1, pp.60-70, 2004.
DOI : 10.1197/jamia.M1374

M. Bellmore and G. L. Et-nemhauser, The Traveling Salesman Problem: A Survey, Operations Research, vol.16, issue.3, pp.538-558, 1968.
DOI : 10.1287/opre.16.3.538

E. Bendoly, K. Donohue, and K. L. Schultz, Behavior in operations management: Assessing recent findings and revisiting old assumptions, Journal of Operations Management, vol.24, issue.6, 2005.
DOI : 10.1016/j.jom.2005.10.001

L. Bénichou, Bases d'un projet thérapeutique-A l'usage bénéfique des malades de l'alcool partie 1, 2004.

S. Bertels and T. Et-fahle, A Hybrid Setup for a Hybrid Scenario: Combining Heuristics for the Home Health Care Problem, the 5 th International Workshop on Integration of AI and OR, Constraint Programming for Combinatorial Optimization Problems (CPAIOR), 2003.

S. Bertels and T. Et-fahle, A hybrid setup for a hybrid scenario: combining heuristics for the home health care problem, Computers & Operations Research, vol.33, issue.10, pp.10-2866, 2006.
DOI : 10.1016/j.cor.2005.01.015

W. Bertrand and G. Et-de-vries, Lessons to be learned from operations management, In: Health operations management: patient flow logistics in health care, 2005.

B. Besombes and L. Et-merchier, Regroupement des Plateaux Médico-Techniques: une approche basée sur la modélisation d'entreprise à partir de GRAI, 2ème Conférence Francophone en Gestion et Ingénierie des Systèmes Hospitaliers (GISEH), 2004.

M. Blais, S. D. Lapierre, and G. Et-laporte, Solving a home-care districting problem in an urban setting, Journal of the Operational Research Society, vol.40, issue.11, pp.1141-1147, 2003.
DOI : 10.1287/mnsc.40.10.1276

D. Boldy and N. Howell, The geographical allocation of community care resources-a case study, The Journal of the Operational Research Society, vol.31, pp.2-123, 1980.

B. Bonnici, La politique de santé en France, 2003.

V. Borsani, A. Matta, G. Beschi, and F. Et-sommaruga, A Home Care Scheduling Model For Human Resources, 2006 International Conference on Service Systems and Service Management, 2006.
DOI : 10.1109/ICSSSM.2006.320504

M. Boudia, M. A. Louly, and C. Et-prins, A reactive GRASP and path relinking for a combined production???distribution problem, Computers & Operations Research, vol.34, issue.11, pp.3402-3419, 2007.
DOI : 10.1016/j.cor.2006.02.005

M. L. Brandeau, F. Sainfort, and W. P. Et-pierskalla, Health care delivery: current problems and future challenges, In: Operations Research and Health care-a handbook of methods and applications, pp.1-14, 2004.

N. Bricon-souf, F. Anceaux, N. Bennani, E. Dufresne, and L. Et-watbled, A distributed coordination platform for home care: analysis, framework and prototype, International Journal of Medical Informatics, vol.74, issue.10, pp.809-825, 2005.
DOI : 10.1016/j.ijmedinf.2005.03.020

C. R. Busby and M. W. Carter, A Decision Tool for Negotiating Home Care Funding Levels in Ontario, Home Health Care Services Quarterly, vol.31, issue.3-4, pp.91-106, 2006.
DOI : 10.1287/opre.2.1.70

J. Callanquin, C. Camuzeaux, and P. Et-labrude, Le matériel de maintien à domicile : généralités, prescription, description, exercices d'application, 2001.

M. A. Cappiello, Prise en charge ambulatoire de la chimiothérapie adjuvante des cancers du sein, 2ème Forum multidisciplinaire de prise en charge des patients en ambulatoire et à domicile (Ambuforum), 2003.

M. A. Caravilla and J. P. De-sousa, Hierarchical production planning in a make-to-order company: A case study, European Journal of Operational Research, vol.86, issue.1, pp.43-56, 1995.
DOI : 10.1016/0377-2217(95)00060-4

M. Carter, Diagnosis: Mismanagement of Resources, OR/MS Today, pp.26-32, 2002.

S. Chaabane, Gestion prédictive des blocs opératoires, Th : Institut National des Sciences Appliquées de Lyon, 2004.

S. Chahed, E. Marcon, E. Sahin, and Y. Et-dallery, What about operations research opportunities in the home care domain?, The 33 rd International Conference on Operational Research Applied to Health Services (ORAHS), pp.Saint-Etienne, 2007.

S. Chahed, A. Matta, E. Sahin, and Y. Et-dallery, OPERATIONS MANAGEMENT RELATED ACTIVITIES FOR HOME HEALTH CARE PROVIDERS, The 12 th IFAC Symposium on Information Control Problems in Manufacturing (INCOM), pp.Saint-Etienne, 2006.
DOI : 10.3182/20060517-3-FR-2903.00325

S. Chahed, E. Sahin, and Y. Et-dallery, L'hospitalisation à domicile: quel(s) intérêt(s) et quelle(s) organisation(s) ?, ème Conférence Francophone en Gestion et Ingénierie des Systèmes Hospitaliers (GISEH), 2004.

S. Chahed, E. Sahin, and Y. Et-dallery, Modélisation et comparaison du fonctionnement de trois établissements d'Hospitalisation à Domicile en France, ème Conférence Francophone en Gestion et Ingénierie des Systèmes Hospitaliers (GISEH), 2006.

S. Chahed, E. Sahin, Y. Dallery, and H. Et-garcin, The activity project: a planning tool for Home Care providers, IEEE International Conference on Service Systems and Service Management (ICSSSM), 2006.

P. Chandra and M. L. Et-fisher, Coordination of production and distribution planning, European Journal of Operational Research, vol.72, issue.3, pp.503-517, 1994.
DOI : 10.1016/0377-2217(94)90419-7

E. Cheng and J. L. Et-rich, A Home Health Care Routing and Scheduling Problem, rapport technique, 1998.

K. Chevreul, L. Com-ruelle, F. Midy, and V. Paris, Le développement des services de soins hospitaliers à domicile : éclairage des expériences australienne, britannique et canadienne, 2004.

T. Cohen, A. Y. Birkes, C. H. Hsiung, and R. E. Et-fulton, Modeling Patient Care for Multimedia Databases, The International Computers in Engineering Conference and the ASME Database Symposium, 1995.

L. H. Cohn, D. Rosborough, and J. Et-fernandez, Reducing Costs and Length of Stay and Improving Efficiency and Quality of Care in Cardiac Surgery, The Annals of Thoracic Surgery, vol.64, issue.6, pp.58-60, 1997.
DOI : 10.1016/S0003-4975(97)01158-2

L. Com-ruelle and E. Et-lebrun, Indicateurs d'état de santé des patients hospitalisés à domicile, Questions d'économie de la santé, 1999.

L. Com-ruelle, P. Dourgnon, M. Perronnin, and T. Et-renaud, Construction d'un modèle de tarification à l'activité de l'hospitalisation à domicile, Questions d'économie de la santé, 2003.

P. C. Coyte, W. Young, and R. Et-croxford, Costs and outcomes associated with alternative discharge strategies following joint replacement surgery: analysis of an observational study using a propensity score, Journal of Health Economics, vol.19, issue.6, pp.907-929, 2000.
DOI : 10.1016/S0167-6296(00)00041-2

M. M. Dautel-colombani, Comparaison public / privé : quel statut pour quelle différence ? Hôpitaux magazine : santé et société, 2007.

M. M. Davis and J. Et-heineke, Managing services: using technology to create value, 2003.

D. Angelis and V. , Planning Home Assistance for AIDS Patients in the City of, pp.75-83, 1998.

S. Demassey, Méthodes hybrides de programmation par contraintes et programmation linéaire pour le problème d'ordonnancement de projet à contraintes de ressources, 2003.

M. Desrochers and G. Et-laporte, Improvements and extensions to the Miller-Tucker-Zemlin subtour elimination constraints, Operations Research Letters, vol.10, issue.1, pp.27-36, 1991.
DOI : 10.1016/0167-6377(91)90083-2

M. Desrochers, J. K. Lenstra, and M. W. Et-savelsbergh, A classification scheme for vehicle routing and scheduling problems, European Journal of Operational Research, vol.46, issue.3, pp.322-332, 1990.
DOI : 10.1016/0377-2217(90)90007-X

A. Develay, A. Fontaine, M. Guiot, A. Lecourt, M. Rodriguez et al., Analyse de l'activit?? de l'hospitalisation ?? domicile p??diatrique de l'Assistance publique - H??pitaux de Paris, Archives de P??diatrie, vol.3, issue.1, pp.1-28, 1996.
DOI : 10.1016/S0929-693X(96)80005-4

G. De-vries, J. W. Bertrand, and J. M. Et-vissers, Design requirements for health care production control systems, Production Planning & Control, vol.10, issue.6, pp.559-569, 1999.
DOI : 10.1080/095372899232858

C. Dhaenens-flipo, Spatial decomposition for a multi-facility production and distribution problem, International Journal of Production Economics, vol.64, issue.1-3, pp.1-3, 2000.
DOI : 10.1016/S0925-5273(99)00056-0

A. J. Dick, M. E. Hull, and K. Et-jackson, Specifying process and measuring progress in terms of information state, Journal of Systems and Software, vol.76, issue.3, pp.311-322, 2005.
DOI : 10.1016/j.jss.2004.07.015

B. Dietrich and T. Et-harrison, Serving the service industry, OR/MS Today, vol.33, pp.42-49, 2006.

G. Doumeingts, How to decentralize decisions through GRAI model in production management, Computers in Industry, vol.6, issue.6, pp.501-514, 1985.
DOI : 10.1016/0166-3615(85)90031-4

G. Doumeingts, GRAI approach to designing and controlling advanced manufacturing systems in CIM environment, Advanced information technologies for industrial material flow systems, pp.461-529, 1989.

F. Duclos, Généralités sur l'hospitalisation à domicile : un exemple d'application, la structure Soins et Santé à Lyon, Th : Faculté de pharmacie, 1999.

Y. Ducq and G. Et-doumeingts, La méthodologie GRAI et les techniques Internet : le projet GVC (GRAI Virtual Consulting), 3 ème conférence Francophone de, Modélisation et SIMulation (MOSIM), 2001.

Y. Ducq, B. Vallespir, and G. Et-doumeingts, Coherence analysis methods for production systems by performance aggregation, International Journal of Production Economics, vol.69, issue.1, pp.23-37, 2001.
DOI : 10.1016/S0925-5273(00)00054-2

Y. Ducq, B. Vallespir, and G. Et-doumeingts, Utilisation de la méthodologie GRAI pour la modélisation, le diagnostic et la conception d'un système hospitalier, 2ème Conférence Francophone en Gestion et Ingénierie des Systèmes Hospitaliers (GISEH), 2004.

E. Hiki, L. Tahon, C. Artiba, and A. , Organisational innovation: 4A, a generic model for reengineering and optimization of the hospital processes, 2006 International Conference on Service Systems and Service Management, 2006.
DOI : 10.1109/ICSSSM.2006.320644

A. T. Ernst, H. Jiang, M. Krishnamoorthy, and D. Et-sier, Staff scheduling and rostering: A review of applications, methods and models, European Journal of Operational Research, vol.153, issue.1, pp.3-27, 2004.
DOI : 10.1016/S0377-2217(03)00095-X

D. Ertel and S. Et-rudner, Scope change negotiations: Are write-offs inevitable?, Consulting to Management, pp.3-8, 2000.

P. Eveborn, P. Flisberg, and M. Et-rönnqvist, Home Care Operations, OR/MS Today, vol.31, issue.2, pp.38-43, 2004.

P. Eveborn, P. Flisberg, and M. Et-rönnqvist, Laps Care???an operational system for staff planning of home care, European Journal of Operational Research, vol.171, issue.3, pp.962-976, 2006.
DOI : 10.1016/j.ejor.2005.01.011

J. A. Farnault, G. Prastacos, and P. H. Et-zipkin, L'hospitalisation à domicile : une lente évolution http://www.cram-nordpicardie.fr/LaCram An Allocation and Distribution Model for Perishable Products, AM réseau Operations Research, vol.22, issue.34 1, pp.4-5, 1986.

R. B. Fetter, The new ICD-9-CM diagnosis-related groups classification scheme, HCFA Pub n° 03167, Health Care Financing Administration, U.S. Government Printing Office, 1983.

R. B. Fetter and J. L. Et-freeman, Diagnosis Related Groups: Product Line Management within Hospitals, The Academy of Management Review, vol.11, issue.1, pp.41-54, 1986.
DOI : 10.2307/258330

J. M. Framinan, C. L. Parra, P. Pérez, and M. Et-montes, Guidelines for conducting Business Process Modelling as support to healthcare process management, the International Conference on Industrial Engineering and Systems Management (IESM), 2005.

R. Ganeshan, E. Jack, M. J. Magazine, and P. Stephens, A taxonomy review of supply chain management research, Quantitative Models for Supply Chain Management, pp.840-879, 1999.

V. Giard, Gestion de la production et des flux, collection gestion, série : production et techniques quantitatives appliquées à la gestion, 2003.

V. Giard, Ingénierie des services, Presses universitaires de Rennes, 2004.

B. S. Gingerich and D. A. Et-ondeck, Home health redesign: a proactive approach to managed care, Aspen publishers, 1996.

S. Glouberman and H. Et-mintzberg, Managing the Care of Health and the Cure of Disease???Part I: Differentiation, Health Care Management Review, vol.26, issue.1, pp.56-69, 2001.
DOI : 10.1097/00004010-200101000-00006

S. Glouberman and H. Et-mintzberg, Managing the Care of Health and the Cure of Disease???Part II:Integration, Health Care Management Review, vol.26, issue.1, pp.70-84, 2001.
DOI : 10.1097/00004010-200101000-00007

D. B. Gordon, S. Marafioti, M. Carter, H. Kunov, and A. Et-dolan, The electronic patient record: a strategic planning framework, the 8th triennial Congress of the International Medical Informatics Association (MEDINFO), 1995.

S. K. Goyal and B. C. Et-giri, Recent trends in modeling of deteriorating inventory, European Journal of Operational Research, vol.134, issue.1, pp.1-16, 2001.
DOI : 10.1016/S0377-2217(00)00248-4

C. Gueguen, Méthodes de résolution exacte pour les problèmes de tournées de véhicules, 1999.

A. Hertz and N. Et-lahrichi, Client assignment algorithms for home care services, les cahiers du GERAD, pp.2006-80, 2006.

C. Hsu, S. Hung, and H. Li, Vehicle routing problem with time-windows for perishable food delivery, Journal of Food Engineering, vol.80, issue.2, pp.465-475, 2007.
DOI : 10.1016/j.jfoodeng.2006.05.029

R. Huijsman and J. M. Et-vissers, Supply chain management in health care: State of the art and potential, In: The Emerging World of Chains and Networks, Bridging Theory and Practice (Th. Camps, pp.147-167, 2004.

A. Jebali, Vers un outil d'aide à la planification et à l'ordonnancement des ressources dans les services de soins, Th: Institut National Polytechnique de Grenoble, 2004.

A. Jebali, P. Ladet, and A. Et-hadj-alouane, Une formalisation du problème d'affectation des ressources dans les services de soins, ème Congrès International de Génie Industriel (CIGI), 2001.

J. F. Jekel, Rainbow reviews VII: Recent publications of the National Center for Health Statistics, Journal of Clinical Epidemiology, vol.49, issue.7, pp.765-768, 1996.
DOI : 10.1016/0895-4356(96)00001-7

G. Jemaa, Gestion de la production des médicaments anticancéreux, mémoires de stage master recherche, 2005.

J. Jones, A. Wilson, H. Parker, A. Wynn, C. Jagger et al., Economic evaluation of hospital at home versus hospital care: cost minimisation analysis of data from randomised controlled trial, BMJ, vol.319, issue.7224, pp.1547-1550, 1999.
DOI : 10.1136/bmj.319.7224.1547

H. Kooli, Mise en place et optimisation du choix multicritère de médicaments anticancéreux à fabriquer par anticipation, mémoires de stage master recherche, 2006.

H. Kromm, J. C. Deschamps, and G. Et-doumeingts, Modélisation de processus pour une évaluation par niveaux de détail successifs, 3 ème conférence Francophone de Modélisation et, SIMulation (MOSIM), 2001.

M. Lagergren, What is the role and contribution of models to management and research in the health services? A view from Europe, European Journal of Operational Research, vol.105, issue.2, pp.257-266, 1998.
DOI : 10.1016/S0377-2217(97)00233-6

N. Lahrichi, S. D. Lapierre, A. Hertz, A. Talib, and L. Et-bouvier, Analysis of a territorial approach to the delivery of nursing home care services based on historical data, Journal of Medical Systems, vol.54, issue.4, pp.283-291, 2006.
DOI : 10.1007/s10916-006-9015-2

G. Laporte and I. H. Et-osman, Routing problems: A bibliography, Annals of Operations Research, vol.24, issue.2, pp.227-262, 1995.
DOI : 10.1007/BF02098290

M. Lataste, Le projet d'hospitalisation à domicile : application à l'Aquitaine, pp.99-128, 1997.

L. Lind, E. Sundvall, and H. Et-?hlfeldt, Experiences from development of home health care applications based on emerging java technology, 10th triennial Congress of the International Medical Informatics Association (MEDINFO), 2001.

J. Lysgaard, Reachability cuts for the vehicle routing problem with time windows, European Journal of Operational Research, vol.175, issue.1, pp.210-223, 2006.
DOI : 10.1016/j.ejor.2005.04.022

F. Malamatenioua and G. Et-vassilacopoulos, Developing a virtual patient record using XML and web-based workflow technologies, International Journal of Medical Informatics, vol.70, issue.2-3, pp.131-139, 2003.
DOI : 10.1016/S1386-5056(03)00039-X

A. Mazier, J. Billaut, and J. Et-tournamille, Scheduling activities in a chemotherapy service, the International Conference on Industrial Engineering and Systems Management (IESM), 2007.
URL : https://hal.archives-ouvertes.fr/hal-01025553

J. R. Meredith, Hopes for the future of operations management, Journal of Operations Management, vol.19, issue.4, pp.397-402, 2001.
DOI : 10.1016/S0272-6963(01)00056-0

H. Meyr, Supply chain planning in the German automotive industry, OR Spectrum, vol.26, issue.4, pp.447-470, 2004.

M. Mougeot, Régulation du système de santé. La documentation française, 1999.

S. Nahmias, Perishable Inventory Theory: A Review, Operations Research, vol.30, issue.4, pp.680-708, 1982.
DOI : 10.1287/opre.30.4.680

R. Norman, Service Management, Strategy and Leadership in Service Business, 1991.

O. 'brien, L. Et-nelson, and C. W. , Home or Hospital Care: An Economic Debate of Health Care Delivery Sites for Medicare Beneficiaries, Policy, Politics, & Nursing Practice, vol.3, issue.1, pp.73-80, 2002.
DOI : 10.1177/152715440200300110

O. Neill, L. Murphy, M. Gray, D. Et-stoner, and T. , An MRP system for surgical linen management at a large hospital, Journal of Medical Systems, vol.25, pp.1-63, 2001.

E. Pelus, M. Dellanegra, D. Charlety, N. Magnin, N. Petit et al., Unité de préparation centralisée des cytotoxiques : de la mise en place à l'assurance-qualité, Journal de Pharmacie Clinique, vol.17, issue.2, pp.97-102, 1998.

D. Polton, Décentralisation des systèmes de santé: quelques réflexions à partir d'expériences étrangères, Questions d'économie de la santé, 2003.

A. Presley and D. H. Et-liles, The use of IDEF0 for the design and specification of methodologies, the 4 th, Industrial Engineering Research Conference (IERC), 1995.

C. Prins, Algorithmes de graphes avec programmation en Pascal, 1994.

F. Raafat, Survey of Literature on Continuously Deteriorating Inventory Models, Journal of the Operational Research Society, vol.42, issue.1, pp.27-37, 1991.
DOI : 10.1057/jors.1991.4

N. Raffy-pihan, L'Hospitalisation à Domicile: un tour d'horizon en Europe, Unis et au Canada, rapport n°1045, IRDES (ex. CREDES), 1994.

N. Raffy-pihan, L'hospitalisation à domicile : une alternative également adaptée aux personnes âgées, 1997.

N. Raffy-pihan and L. Et-com-ruelle, L'hospitalisation à domicile une réalité économique, IRDES (ex. CREDES), 2000.

M. C. Ramos and C. Et-ratliff, The development and implementation of an integrated multidisciplinary clinical pathway, Journal of Wound Ostomy & Continence Nursing, vol.24, issue.2, pp.66-71, 1997.

M. S. Rauner and J. M. Et-vissers, OR applied to health services: Planning for the future with scarce resources, European Journal of Operational Research, vol.150, issue.1, pp.1-2, 2003.
DOI : 10.1016/S0377-2217(02)00775-0

R. D. Reid and N. R. Sanders, Operations Management: An Integrated Approach, 2004.

J. L. Rich, A Computational Study of Vehicle Routing Applications, Th: Rice university, 1999.

A. V. Roth and R. Van-dierdonck, HOSPITAL RESOURCE PLANNING: CONCEPTS, FEASIBILITY, AND FRAMEWORK, Production and Operations Management, vol.15, issue.1, pp.2-29, 1995.
DOI : 10.1111/j.1937-5956.1995.tb00038.x

L. Rousseau, M. Gendreau, and G. Et-pesant, The Synchronized Vehicle Dispatching Problem, rapport technique, 2003.

M. J. Rungtusanatham, T. Y. Choi, D. G. Hollingworth, Z. Wu, and C. Et-forza, Survey research in operations management: historical analyses, Journal of Operations Management, vol.21, issue.4, pp.475-488, 2003.
DOI : 10.1016/S0272-6963(03)00020-2

R. Russell, W. Chiang, and D. Et-zepeda, Integrating multi-product production and distribution in newspaper logistics, Computers & Operations Research, vol.35, issue.5, 2006.
DOI : 10.1016/j.cor.2006.09.002

C. Salter, Clinical pathways in the emergency department: Successful implementation of ???Adult Patients who are Febrile Following Chemotherapy??? pathway, Australasian Emergency Nursing Journal, vol.8, issue.1-2, pp.27-34, 2005.
DOI : 10.1016/j.aenj.2005.04.005

S. E. Sampson and C. M. Et-froehle, Foundations and Implications of a Proposed Unified Services Theory, Production and Operations Management, vol.3, issue.2-3, pp.329-343, 2006.
DOI : 10.1111/j.1937-5956.2006.tb00248.x

K. Santarek and I. M. Et-buseif, Modelling and design of flexible manufacturing systems using SADT and Petri nets tools, Journal of Materials Processing Technology, vol.76, issue.1-3, pp.212-218, 1998.
DOI : 10.1016/S0924-0136(97)00350-6

A. M. Sarmiento and R. Et-nagi, A review of integrated analysis of production-distribution systems, IIE Transactions, vol.4, issue.11, pp.1061-1074, 1999.
DOI : 10.1287/opre.34.5.803

E. Shapiro, De la connaissance à la pratique : le fonds pour l'adaptation des services de santé, série de rapports de synthèse : les soins à domicile, 2002.

J. F. Shapiro, Bottom-up vs. Top-down approaches to supply chain modeling, Quantitative Models for Supply Chain Management, pp.737-760, 1999.

S. Sharkey, L. Larsen, and B. Et-mildon, An overview of Home Care in Canada: its past, present and potential, Home Health Care Management and Practice, pp.5-382, 2003.

H. Shen, B. Wall, M. Zaremba, Y. Chen, and J. Et-browne, Integration of business modelling methods for enterprise information system analysis and user requirements gathering, Computers in Industry, vol.54, issue.3, pp.307-323, 2004.
DOI : 10.1016/j.compind.2003.07.009

H. Et-crebolder and H. F. , Transmural care-A new approach in the care for terminal cancer patients: its effects on re-hospitalization and quality of life, Patient Education and Counseling, vol.35, pp.189-199, 1998.

F. W. Smeenk, L. P. De-witte, I. W. Nooyen, and H. F. Et-crebolder, Effects of transmural care on coordination and continuity of care, Patient Education and Counseling, vol.41, issue.1, pp.73-81, 2000.
DOI : 10.1016/S0738-3991(00)00117-8

P. Staccini, M. Joubert, J. Quaranta, and M. Et-fieschi, Mapping care processes within a hospital: from theory to a web-based proposal merging enterprise modelling and ISO normative principles, International Journal of Medical Informatics, vol.74, issue.2-4, pp.335-344, 2005.
DOI : 10.1016/j.ijmedinf.2004.07.003

H. Stadtler, Supply chain management and advanced planning??????basics, overview and challenges, European Journal of Operational Research, vol.163, issue.3, pp.575-588, 2005.
DOI : 10.1016/j.ejor.2004.03.001

C. D. Tarantilis and C. T. Et-kiranoudis, A meta-heuristic algorithm for the efficient distribution of perishable foods, Journal of Food Engineering, vol.50, issue.1, pp.1-9, 2001.
DOI : 10.1016/S0260-8774(00)00187-4

L. Trilling, B. Besombes, S. Chaabane, and A. Guinet, Modélisation des pratiquesinvestigation et comparaison des méthodes et outils d'analyse pour l'étude des systèmes hospitaliers, 2004.

D. Tucker and R. Leonard, An innovative approach for using the GRAI methodology for reengineering the new product introduction process, International Journal of Flexible Manufacturing Systems, vol.13, issue.2, pp.177-193, 2001.
DOI : 10.1023/A:1011135518865

M. J. Van-der-meijden, H. J. Tange, J. Boiten, J. Troost, and A. Hasman, An experimental electronic patient record for stroke patients, International Journal of Medical Informatics, pp.58-59, 2000.

G. G. Van-merode, S. Groothuis, and A. Et-hasman, Enterprise resource planning for hospitals, International Journal of Medical Informatics, vol.73, issue.6, pp.493-501, 2004.
DOI : 10.1016/j.ijmedinf.2004.02.007

J. Van-vliet, R. Van-bergen, T. Van-boxtel, and G. Et-nieuwland, The role of the hospital nursing staff in home health-care services, International Journal of Antimicrobial Agents, vol.5, issue.1, pp.51-54, 1995.
DOI : 10.1016/0924-8579(94)00058-3

J. M. Vissers, Health care management modeling: a process perspective, Health Care Management Science, vol.1, issue.2, pp.77-85, 1998.
DOI : 10.1023/A:1019042518494

J. M. Vissers, Unit logistics: allocation and utilization of resources, In: Health Care management: patient flow logistics in health care, 2005.

J. M. Vissers and R. Et-beech, Health Care management: patient flow logistics in health care, 2005.

J. M. Vissers, J. D. Van-der-bij, and R. J. Et-kusters, Towards Decision Support for Waiting Lists: An Operations Management View, Health Care Management Science, vol.4, issue.2, pp.133-142, 2001.
DOI : 10.1023/A:1011409711828

C. E. Wainwright, Considerations relating to the formulation of manufacturing strategies, 1993.

J. Wateridge, The role of configuration management in the development and management of Information Systems/Technology (IS/IT) projects, International Journal of Project Management, vol.17, issue.4, pp.237-241, 1999.
DOI : 10.1016/S0263-7863(98)00036-2

L. Whitman, B. Huff, and A. Presley, Structured models and dynamic systems analysis, Proceedings of the 29th conference on Winter simulation , WSC '97, 1997.
DOI : 10.1145/268437.268559

J. R. Wilson, J. S. Smith, K. L. Dahle, and G. L. Et-ingersoll, Impact of home health care on health care costs and hospitalization frequency in patients with heart failure, The American Journal of Cardiology, vol.83, issue.4, pp.615-617, 1999.
DOI : 10.1016/S0002-9149(98)00928-X

G. Wistow, Home care and the reshaping of acute hospitals in England ??? An overview of problems and possibilities, Journal of Management in Medicine, vol.14, issue.1, pp.1-7, 2000.
DOI : 10.1108/02689230010340354

C. A. Woodward, J. Abelson, S. Tedford, and B. Et-hutchison, What is important to continuity in home care?, Social Science & Medicine, vol.58, issue.1, pp.177-192, 2004.
DOI : 10.1016/S0277-9536(03)00161-8

K. O. Yusuf and N. J. Smith, Modelling business processes in steel fabrication, International Journal of Project Management, vol.14, issue.6, pp.367-371, 1996.
DOI : 10.1016/0263-7863(96)00034-8

A. Zakarian and A. Et-kusiak, Analysis of process models, IEEE Transactions on Electronics Packaging Manufacturing, vol.23, issue.2, pp.137-147, 2000.
DOI : 10.1109/6104.846937

E. Zerbib, Les alternatives à l'hospitalisation: intérêts et perspectives pour le pharmacien, 1990.