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Evaluation ergonomique de produits et services : le cas du web marchand

Abstract : This Ph.D. deals with the ergonomic evaluation of products and services. A good evaluation must meet two types of criteria, which do not necessarily converge: on the one hand, those concerning the production of scientifically sound results and, on the other hand, those concerning the use of the results by addressees. Both issues are explored. Knowledge is produced concerning the nature of the verbal content produced and the performance of the two techniques used in order to construct an evaluation questionnaire in the electronic commerce field: the in-depth one-on-one interview and the focus group. Furthermore, a tool is constructed which aims to help electronic commerce professionals, who produce results and use them to design their commercial website, to draw up evaluations.
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Contributor : Catherine Dufour <>
Submitted on : Monday, October 23, 2006 - 2:52:53 PM
Last modification on : Monday, November 30, 2020 - 3:11:17 PM
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  • HAL Id : tel-00109013, version 1


Ghuilaine Clouet. Evaluation ergonomique de produits et services : le cas du web marchand. Interface homme-machine [cs.HC]. Université Paris VIII Vincennes-Saint Denis, 2005. Français. ⟨tel-00109013⟩



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