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La valeur des connaissances en entreprise: recherche sur la conception de méthodes opératoires d'évaluation des connaissances en organisation

Abstract : During the past decade, Knowledge Management (KM) has been widely developing in many organizations by means of several programs. These programs are supported by specific organizational and technological structures (Knowledge Management Systems, KMS) and aim at optimizing the use of the knowledge of employees of the firm.

The existence of such programs demonstrates that firms trust the strategical value of knowledge, and several theories (Knowledge-Based View, for example) argue that there is a relation between KM and performance. Nevertheless, this relation has never been empirically demonstrated nor precisely evaluated. The question that we address in this work is to understand how to design and apply in a firm, a method of evaluation of knowledge that can demonstrate this relation.

This has been done by means of a Intervention-Research in an international industrial firm (TOTAL). Our research proposes a methodology to design and apply an operational evaluation of knowledge in organizations. Moreover, it shows the role played by the necessary integration of the point-of-view on knowledge value of all the actors involved in the evaluation process, to design and apply such a method. It is shown that this has been crucial in the particular context of TOTAL. At least, this research proposes a method of evaluation that values the impact of knowledge of KMS on KMS strategical objectives.
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https://tel.archives-ouvertes.fr/tel-00011019
Contributor : Aurélie Dudezert Connect in order to contact the contributor
Submitted on : Thursday, November 17, 2005 - 11:28:41 AM
Last modification on : Tuesday, June 15, 2021 - 4:17:34 PM
Long-term archiving on: : Friday, September 14, 2012 - 3:35:32 PM

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  • HAL Id : tel-00011019, version 1

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Aurélie Dudézert. La valeur des connaissances en entreprise: recherche sur la conception de méthodes opératoires d'évaluation des connaissances en organisation. Sciences de l'ingénieur [physics]. Ecole Centrale Paris, 2003. Français. ⟨tel-00011019⟩

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