Skip to Main content Skip to Navigation
Theses

Impact de la gestion des connaissances et de la gestion de la qualité totale sur l'efficacité du personnel et sur la performance des chaines logistiques

Fatma Lehyani 1
1 G-SCOP_SIREP [2016-2019] - Système d’Information, conception RobustE des Produits [2016-2019]
G-SCOP - Laboratoire des sciences pour la conception, l'optimisation et la production
Abstract : The objective of this thesis is to investigate KM and TQM impact on staff effectiveness and SC performance through a survey of Tunisian companies. Thus, 206 responses were collected and analyzed using “SPSS V24” software. The analysis of this questionnaire allowed to identify a conceptual model and to realize an analysis using the Structural Equation Method with the software “AMOS V24”. The obtained results show that TQM and KM have a positive impact on staff effectiveness. Similarly, KM and staff effectiveness have a positive impact on SC performance. However, TQM has no direct impact on SC performance, but there is an indirect one via its impact on staff effectiveness. In addition, and through the application of a non-linear mathematical model "LINGO version 18.0", it has been found that the most important strategies for maximizing supply chain performance and staff effectiveness with a budget of 25 Tunisian Dinars are the following strategies: leadership, human resource management, knowledge acquisition, knowledge creation, knowledge application, knowledge sharing / transfer, knowledge capitalization. However, the least important strategies are process management, information analysis and continuous improvement.
Document type :
Theses
Complete list of metadatas

Cited literature [571 references]  Display  Hide  Download

https://tel.archives-ouvertes.fr/tel-02887098
Contributor : Abes Star :  Contact
Submitted on : Thursday, July 2, 2020 - 1:10:53 AM
Last modification on : Tuesday, October 6, 2020 - 4:30:21 PM
Long-term archiving on: : Thursday, September 24, 2020 - 2:42:05 AM

File

LEHYANI_2019_archivage.pdf
Version validated by the jury (STAR)

Identifiers

  • HAL Id : tel-02887098, version 1

Collections

Citation

Fatma Lehyani. Impact de la gestion des connaissances et de la gestion de la qualité totale sur l'efficacité du personnel et sur la performance des chaines logistiques. Gestion et management. Université Grenoble Alpes; Université de Sfax (Tunisie), 2019. Français. ⟨NNT : 2019GREAI089⟩. ⟨tel-02887098⟩

Share

Metrics

Record views

418

Files downloads

209